| No. |
TYPE OF
SERVICES |
SECTION
RESPONSIBLE
|
SERVICES
RENDERED |
PUBLIC SERVICES
|
| 1. |
Phone
calls |
All
Divisions
|
Take
the phone call immediately and politely
|
|
Immediately direct
the caller to whom it may concern;
|
|
|
Immediately inform
the caller if the person looked-for is not present and ask
if he / she wants to leave a message etc;
|
|
|
Make easier an
appointment if required.
|
| 2. |
Visitors
or customers either
i. meeting in that instant, or
ii. for appointment
|
All
Divisions
|
See
the visitor or customer immediately and politely
|
|
|
lend a hand so that
the visitor can meet the person intended;
|
|
|
to ease the
appointment between the two groups.
|
REGISTRATION/RENEWAL
OF IMPORT, EXPORT LICENCE AND TRANSITTING OF FISH
|
| 3. |
Registration
of companies for fish import/export/transit |
Market
Promotion and Statistics Section |
14
days(requires filling up of application form/interviews for
new applicats). |
| 4. |
Renewal
of fish import/export/transit(fresh, frozen, live and
ornamental fish) |
Market
Promotion and Statistics Section / Belait Fisheries Centre /
Fisheries Temburong / Fisheries Muara |
1
day |
| 5. |
Issuance of
permit for taking fish out of the country |
Market
Promotion and Statistics Section |
1
day |
| 6. |
Application
to import fresh or ornamental fish |
Market
Promotion and Statistics Section and Belait Fisheries Centre |
1
day |
| 7. |
Issuance
of Health Certificate for export |
Quality
Control Section |
1
day (see also no. 12) |
TRAINING
|
| 8. |
Application
request for trainings on Processing of Fisheries
|
Processing
Development Section |
|
|
|
Information received
|
5 days |
|
|
Training
|
1 month after application |
| 9. |
Technology
transfer for Processing Fish Products. |
Processing
Development Section |
3
times a year |
RED TIDE AND
WATER QUALITY ANALYSES
|
| 10. |
Red
Tide Analysis and results notification |
Quallity
Control Section |
1
day after sample receipt |
| 11. |
Water
Quality analysis and results notification |
Quallity
Control Section |
7
days |
| 12. |
Water
Quality and microbiology and analyses on fishery products for
export |
Quallity
Control Section |
7
days |
APPLICATION FOR
FISHERIES INDUSTRIES
|
| 13. |
Receive
application form from applicants |
Secretariat
Section |
1
day |
| 14. |
Acknowledgement
of receipt of application forms and checking completeness of
forms (general information) |
Secretariat
Section |
2 - 3 days |
| 15. |
Request for
more information from incomplete application forms |
Secretariat
Section |
7 days from
the date of receipt |
| 16. |
Submission of
application form to relevant sections for evaluation and
recommendation |
Secretariat
Section |
1 - 2 days
from the date of receipt |
| 17. |
Applications
submitted to the Fisheries Industry Project Evaluating
Committee of the Department |
Processing
Development Section or Marine Fisheries Resource Development Section or
Aquaculture Development Section |
7 - 14
working days from the date of receipt |
| 18. |
Submission of
proposal to the Secretariat of Project Implementation
Committee (PIC Meeting recommended by Fisheries Industry
Evaluating Committee of the Department |
Secretariat
Section |
1 - 2 days
after confirmation of date of meeting |
| 19. |
Receive
confirmation of award and agreement of given regulation from
awarded applicants |
Processing
Development Section or Marine Fisheries Resource Development Section or
Aquaculture Development Section |
2 weeks from
date of award |
| 20. |
Confirmation
of Implementation Plan of Project by the applicant |
Processing
Development Section or Marine Fisheries Resource Development Section or
Aquaculture Development Section |
1 month from
date of award |
| 21. |
Monitoring of
accomplishment project |
Processing
Development Section or Marine Fisheries Resource Development Section or
Aquaculture Development Section |
Subject to
Project Implementation Plan |
| 22. |
Warning
letters of no progess |
Processing
Development Section or Marine Fisheries Resource Development Section or
Aquaculture Development Section |
No progress
made in accordance with the Project Implementation Plan |
| 23. |
Submission of
project for withdrawal to the Fisheries Industry Project
Evaluating Committee of the Department |
Processing
Development Section or Marine Fisheries Resource Development Section or
Aquaculture Development Section |
After 3
consecutive months issuance of warning letters / Depend on the
given deadline |
| 24. |
Inform
applicants about withdrawal |
Secretariat
Section |
2
- 3 days
after PIC pronouncement |
APPLICATION
FOR ENTERPRISE FACILITATION SCHEME AND MICROCREDIT SCHEME
|
| 25. |
Receiving
application for the Enterprise Facilitation Scheme for Small
and Medium Enterprise and MicroCredit Scheme |
Marine
Fisheries Resource Development Section, Processing Development Section,
Aquaculture Development Section |
1 day |
| 26. |
Processing
and acknowledgement of the result of application :
|
Marine
Fisheries Resource Development Section, Processing Development Section,
Aquaculture Development Section |
|
|
|
Enterprise
Facilitation
|
1 month |
|
|
MicroCredit Scheme
|
14 days |
| 27. |
Monitoring
the progress of the scheme |
Marine
Fisheries Resource Development Section, Processing Development Section,
Aquaculture Development Section |
Once a month |
TECHNICAL SUPPORT SERVICES
|
| 28. |
Handling of
operator's complaints |
Processing
Development Section or Marine Fisheries Resource Development Section or
Aquaculture Development Section |
1 day |
| 29. |
Assistance/Technical
Visits |
Processing
Development Section |
Once
a month
|
| Marine
Fisheries Resource Development Section |
3
- 4 days / week
|
| Aquaculture
Development Section |
Once
a week
|
| 30. |
Site
application process not gazetted by Fisheries Department
(Brackish and Marine Aquaculture) |
Aquaculture
Development Section |
|
| a. |
Analysing
the application |
1 day |
| b. |
Discussion
with the applicants |
1 day |
| c. |
Inspection
and analyzing the site |
2 - 4 weeks |
| 31. |
Site
application process not gazetted by Fisheries Department
(Freshwater Aquaculture) |
Aquaculture
Development Section |
|
|
|
Site
inspection and visitation |
1 - 2 working
days |
|
|
Discussing
the suitability of the site etc. |
5 - 7 working
days |
|
|
Receiving the
application to supply the freshwater fish/prawn fry and
ornamental fish |
1 - 2 working
days |
|
|
Analysing the
water quality for new application |
5 - 7 working
days |
|
|
Delivery of
fish/prawn fry |
2 - 5 working
days |
| 32. |
Recommendation
to Labour Department for employing foreign fishermen/labourers |
Processing
Development Section or Marine Fisheries Resource Development Section or
Aquaculture Development Section or Marine Fisheries Resource Management Section |
14 days |
| 33. |
Issuance of
licences for fishing gears such as traps, nets (bubu, pancing,
rambat) etc. |
Marine
Fisheries Resource
Management Section or Fisheries Centre Belait/Tutong/Temburong/Muara |
1 day |
| 34. |
Issuance of
licences for fishing gears such as "Lintau", "Selambau"
and "Kilong". |
Marine
Fisheries Resource
Management Section |
38 days
(equipments need to be tested and rights for the place to be
checked) |
| 35. |
Application
for renting chill room |
Belait
Fisheries Centre |
1 day |
| 36. |
Sales of ice
to fishermen and fish operators |
Support
Services Section, FLC Muara or Belait Fisheries Centre |
1 day |
| 37. |
Application
for renting of net store |
Support
Services Section, FLC Muara |
1 day |
| 38. |
Supply of
Pond Industrialist owner needs i.e. ice etc. |
Belait/Tutong
Fisheries Offices |
1 day |
| 39. |
Application
to use Departmental electricity |
Support
Services Section, FLC Muara |
1 day |
| 40. |
Attachment/training
for student and pre-retiree |
Marine
Fisheries Resource
Development Section |
5 days upon
receiving applicants request |
| 41. |
Information
on reef location |
Marine
Fisheries Resource
Development Seciton |
1 day |
| 42. |
Supply of
fishing gear and Equipment - ex-stock |
Marine
Fisheries Resource
Development Section |
1 day |
